Shipping & Returns Policy - Global
Shipping Rates
At indē wild, we're dedicated to making your ordering experience as smooth as possible. Please take a moment to familiarise yourself with our shipping policy.
For Shipping to India, UK, and US: Please visit our India website, UK website, and US website for more details on shipping within each country.
Shipping to Other Countries
These are the countries we ship to:
Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Benin, Bermuda, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cayman Islands, Chad, Chile, China, Colombia, Comoros, Cook Islands, Costa Rica, Croatia, Curaçao, Cyprus, Czechia, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR, Hungary, Iceland, Ireland, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lesotho, Liechtenstein, Lithuania, Luxembourg, Macao SAR, Madagascar, Malawi, Maldives, Malta, Martinique, Mauritania, Mauritius, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Nigeria, Niue, North Macedonia, Norway, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Philippines, Poland, Portugal, Qatar, Réunion, Romania, Rwanda, Samoa, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, South Korea, Sri Lanka, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & the Grenadines, Suriname, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad & Tobago, Tunisia, Turks & Caicos Islands, Tuvalu, Uganda, United Arab Emirates, Uzbekistan, Vanuatu, and Zambia.
Currently we do not ship to the following countries:
Afghanistan, Belarus, Bhutan, Central African Republic, Congo, Democratic Republic of the Congo, Cuba, Eritrea, Greece, Indonesia, Iran, Iraq, Israel, North Korea, Lebanon, Liberia, Libya, Malaysia, Mali, Marshall Islands, Mexico, Micronesia, Myanmar, Niger, Palau, Peru, Russia, Somalia, South Sudan, Spain, Sudan, Syria, Tajikistan, Turkey, Turkmenistan, Ukraine, Uruguay, Vatican City, Venezuela, Vietnam, Yemen, and Zimbabwe.
Orders will be shipped by a Global-e Carrier Service. Customs, duties, shipping fees and transit times are calculated at checkout depending on your country or region. Final shipping charges are calculated at checkout.
International orders are typically processed in 1–2 business days. Delivery timelines vary by region and are clearly mentioned at checkout before you complete your payment. Please note that while most shipments arrive within the estimated timeframe, local customs clearance processes and inspections may occasionally cause delays. Tracking information will update within 48 hours of dispatch. Final delivery will be handled by your local carrier. For any additional questions, reach out to customer care at you@indewild.com (10 am to 6 pm EST, Mon–Fri).
Timing
- Once you place your order, you will receive a confirmation email.
- Your order will be processed in 24-48 hours after the confirmation.
- You will receive an email notification with the tracking number of your shipment within 1-3 business days (excluding weekends and holidays).
- You can also check the status of your order on our website in the 'My Account' section.
Unforeseen Delays
Please keep in mind that during sales or peak seasons and public holidays, shipping delays may occur due to factors beyond our control. Your patience is truly appreciated during these times. For assistance, contact us at you@indewild.com.
In the rare instance that your order doesn't reach you within 15 business days, we kindly ask you to reach out to us at you@indewild.com (10 am to 6 pm EST Mon-Fri). We will promptly look into the matter and ensure you're kept up-to-date. Your satisfaction is our priority.
Shipping FAQs
How long will it take to process my order, and when can I expect a shipping notification?
Your order will be processed in 24-48 hours. You will receive an email notification with the tracking number of your shipment within 1-3 business days. You can also check the status of your order on our website in the 'My Account' section.
How long will it take to deliver my order, especially during the holiday season?
We understand how exciting the holiday season can be and we're here to help. However, we can't promise exact arrival dates, especially during the high-demand season.
How can I check the status of my order?
You can check the status of your order on our website in the 'My Account' section.
What do I do if my order doesn't arrive within 15 business days of receiving the shipping confirmation?
If you do not receive your order within 15 days of receiving the shipping confirmation email, please get in touch with us at you@indewild.com (10 am to 6 pm EST Mon-Fri).
Just provide your name and order number/email ID, and we'll get back to you at the earliest.
I have pre-ordered a product. When will it be shipped?
Shipping of pre-ordered products starts only on the dates mentioned on the product page.
Can I modify my order after placing it?
Once your order is placed, it quickly enters processing to ensure prompt delivery. This means we’re unable to cancel, change the shipping address, or update the phone number once processing begins.
Is it possible to pick up my order in-store or at a warehouse?
We do not offer in-store or warehouse pickup.
How can I get in touch for further assistance or if I have more questions?
If you have any additional questions or need assistance, please don't hesitate to reach out to us at you@indewild.com (10 am to 6 pm EST Mon-Fri).
Returns, Replacement, Cancellations
We regret to inform you that we don't accept returns, exchanges, or refund requests on our products at this time. Once an order is placed, we are unable to cancel orders or modify addresses.
However, if your order is delivered to a country within the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, in accordance with applicable EU consumer protection laws.
To exercise your right of withdrawal, please contact our Customer Support team within the 14-day withdrawal period. Returned items must be sent back in accordance with our return instructions and, where possible, in their original condition and packaging.
Please note that products that have been opened after delivery and are not suitable for return due to health protection or hygiene reasons.
Once your returned item has been received and inspected, any eligible refund will be processed to your original method of payment in accordance with applicable law.
For any order-related queries or concerns, feel free to contact us at you@indewild.com within 24 hours of receiving the order. We're here to work together to find a solution.
Please note that all orders are Final Sale during indē wild sales on our site, and therefore are not eligible for refunds, replacements, returns or exchanges unless damaged (and notified within 24 hours of receiving the order). If you placed an order before a sale went live, we cannot cancel, modify, or price match it to the sale price.
FAQs
Will you give me a return, replacement or refund if I bought a product through an authorised retailer?
Unfortunately we cannot provide returns, replacements or refunds for products purchased at another retailer. If you purchased indē wild products from an authorised retailer, please reach out to them for assistance.
Exceptions may apply for customers in the EU, in accordance with applicable EU consumer protection laws.
Will I get a replacement if my product arrives damaged?
If you receive a damaged product, please notify us within 24 hours of receiving the product at you@indewild.com with your order number, an unboxing video or a clear photo of the item’s condition, and the batch number. The batch number is printed on the outer box and on the product itself—usually on the back or bottom.
We address these on a case-by-case basis and will try our best to find a satisfactory solution. If the product is confirmed to be damaged, we will issue a replacement.
Can I return a product purchased from another retailer?
Return, exchange, and refund requests for products purchased through an authorised retailer must be raised directly with the retailer.
Their own returns and refund policy will apply.
How can I contact indē wild Customer Care?
For any additional questions or assistance, please reach out to us at you@indewild.com.
Our Customer Care team is available from Summer - 6:30 AM - 2:30 PM CEST. Winter - 5:30 AM - 1:30 PM CET. Monday through Friday.