We regret to inform you that we don't accept returns, exchanges, or refund requests on our products at this time. Once an order is placed, we are unable to cancel orders or modify addresses. However, we have partnered with Route to offer you package protection on your purchase. We strongly suggest you opt for Route Package Protection to cover any loss or damages in transit. If you have feedback or concerns about our products, please feel free to contact us at you@indewild.com (10 am to 6pm EST Mon-Fri). We're here to work together to find a solution.

If you receive a damaged product, please notify us within 24 hours of receiving the product at you@indewild.com (10am to 6pm EST Mon-Fri) with your order number and an unboxing video of the order or a photo of the item's condition.